Tisch in der Lounge im Alphotel
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Details to calcellation conditions at corona time

The Alphotel is closed / not available:

  • At the time of your arrival, there is an officially ordered hotel closure.
  • At the time of your arrival, you cannot travel to / from the Kleiwalsertal due to the border being closed.
  • At the time of your arrival, the Austrian government will order a general quarantine for your region of origin / nationality upon entry into Kleinwalsertal.

Free written cancellation possible, any down payments will be 100% refunded.

The Alphotel is open, BUT:

You do not want to / cannot arrive because:

  • the Kleinwalsertal is classified as a risk area in the highest category by your country.
  • People from the entire population of our country of origin must be in statutory home quarantine for at least 3 days after leaving the Kleinwalseretal (there must be no distinction between vaccinated / recovered / tested people).
  • There is an official travel restriction in your region.
  • Your school holidays have been postponed

  • Free written cancellation possible, any down payments will be 100% refunded.

You cannot arrive due to illness or any other reason covered by your travel insurance:

  • You cancel your holiday at the Alphotel in writing.
  • we strongly recommend an imediate notification of the insured event to the travel insurance.
  • You will receive an invoice for your travel price according to the respective cancellation period, please transfer the amount to us.
  • You submit your Alphotel cancellation invoice to your travel cancellation insurance, to get your money back.

You do not want to travel due to health concerns or have professional or other reasons that prevent you from traveling, which are not covered by insurance:

  • You cancel your holiday at the Alphotel in writing.
  • You will receive an invoice for your travel price according to the respective cancellation period, please transfer the amount to us.
  • Try to forward the cancellation invoice e.g. to your employer or other third parties for settlement, should the reasons for cancellation have been arranged by them.

You do not want to travel because the local conditions have changed:

In November 2021, the Federal Government of Austria adopted a 5-step plan for further corona measures in winter 21/22 and presented rules based on this for safe winter tourism.
Under certain circumstances, these requirements will be further adapted or tightened in our company, the region or with tourist partners such as the mountain railways in the course of the winter season for the safety of all of us.
Unfortunately, we cannot give you a reliable long-term statement here.

A change or tightening of the measures with regard to e.g. mask obligation, capacity restrictions, distance rules, shift operation, test obligation, restrictions for unvaccinated persons or the like do not entitle to free cancellation within the chargeable deadlines.
If you have any concerns about the measures that will apply on your desired date, we recommend just to wait and book your holiday shortly before your desired date for this winter.

 

 

Cancellation of contract by the Alphotel:

Alphotel is entitled to extraordinarily withdraw from the contract for objectively justified reasons, for example if:

  • One of the traveler shows signs of a contagious disease. In order to clarify this, we reserve the right to have a health questionnaire completed shortly before arrival or at check-in.
  • One of the traveler does not comply with the Alphotel's corona protective measures. You can find the updated version of these measures on our homepage.