Tisch in der Lounge im Alphotel
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Details to calcellation conditions at corona time

The Alphotel is closed / not available:

  • At the time of your arrival, there is an officially ordered hotel closure.
  • At the time of your arrival, you cannot travel to / from the Kleiwalsertal due to the border being closed.
  • At the time of your arrival, the Austrian government will order a quarantine for your region of origin / nationality upon entry into Kleinwalsertal.

Free written cancellation possible, any down payments will be 100% refunded.

The Alphotel is open, BUT:

You cannot arrive due to illness or any other reason covered by your travel insurance:

  • You cancel your holiday at the Alphotel in writing.
  • we strongly recommend an imediate notification of the insured event to the travel insurance.
  • You will receive an invoice for your travel price according to the respective cancellation period, please transfer the amount to us.
  • You submit your Alphotel cancellation invoice to your travel cancellation insurance, to get your money back.

You do not want to travel due to health concerns or have professional or other reasons that prevent you from traveling, which are not covered by insurance:

  • You cancel your holiday at the Alphotel in writing.
  • You will receive an invoice for your travel price according to the respective cancellation period, please transfer the amount to us.
  • Try to forward the cancellation invoice e.g. to your employer or other third parties for settlement, should the reasons for cancellation have been arranged by them.

You do not want to / cannot arrive because:

  • the Kleinwalsertal is classified as a risk area in the highest category by your country.
  • You must be in statutory home quarantine for at least 3 days after your departure, by regulation of our home government.
  • There is an official travel restriction in your region.
  • Your school holidays have been postponed.
    • You cancel your holiday at the Alphotel in writing.
    • You will receive an invoice for your travel price according to the respective cancellation period, please transfer the amount to us.
    • In return, you will receive a voucher for this invoice amount, minus a processing fee in the amount of a daily rate based on the travel price.
    • This voucher can be redeemed for a booking till the end of the next year (from the date of arrival)
    • Voucher not transferable / no price fixation for new bookings / same room type not guaranteed

Cancellation of contract by the Alphotel:

Alphotel is entitled to extraordinarily withdraw from the contract for objectively justified reasons, for example if:

  • One of the traveler shows signs of a contagious disease. In order to clarify this, we reserve the right to have a health questionnaire completed shortly before arrival or at check-in.
  • One of the traveler does not comply with the Alphotel's corona protective measures. You can find the updated version of these measures on our homepage.