1. By signing the order form or by clicking the button "Order HAPPY CARD" on the Familotel homepage, the customer (cardholder) orders the issue of a Happy Card and declares thatthey have acknowledged these General Terms and Conditions and agrees with their validity between him and the Familotel AG. Furthermore, the customer declares that the information he has provided on the request form or on the order form is correct and complete. Changes of address must be notified immediately.
1.1. The contract will only become effective if the customer (cardholder) does not cancel his order within two weeks after signing the order form or clicking the button "Order HAPPY-CARD". The customer has the right to cancel this contract within fourteen days without giving reasons. In order to exercise the right of withdrawal, Familotel AG must be informed of the decision to withdraw from this contract by means of a clear statement (e.g. a letter, fax or e-mail sent by post). In order to comply with the withdrawal period, it is sufficient for the notification of the exercise of the right of withdrawal to be sent before the expiry of the withdrawal period.
1.2. The contract is concluded for a fixed period and expires on the date indicated on the card. Sufficient time before that, the customer is asked whether an extension of the card is desired. If this is the case, further payment is required. If this is not the case, the card validity automatically expires without further explanation from the card holder. If the cardholder decides to renew, a new Happy Card will be automatically sent to him. Here, too, the contract is concluded for a certain period of time with expiry on the date noted on the card.
2. After receipt of the order form and after receipt of payment, Familotel AG sends the cardholder a Happy Card, which the cardholder must sign immediately. The cardholder shall waive any express confirmation of receipt of the order form by Familotel AG.
3. The cardholder participates in the Happy Card loyalty discount programme. The loyalty discount can only be granted if you book directly in the hotel or online via the Familotel Info-Service (www.familotel.com). The Happy-Card loyalty discount cannot be cumulated with other bonus systems, bonus codes or perks.
4. The transfer of the loyalty discount to other persons is not possible. Even if several units are booked at the same time, the assessment basis for the loyalty discount is the amount paid by the cardholder for the unit used by him personally.
5. Redemption of loyalty discount: The loyalty discount of Familotel's Happy Card is a special discount which is taken into account when booking. The cardholder must therefore indicate his/her Happy Card and announce his/her Happy Card number directly at the time of booking. If the Happy Card number is not indicated when placing the order, there is no legal claim to redemption of the loyalty discount.
6. Reductions or vouchers in connection with cooperation partners of Familotel AG are subject to their terms and conditions. Familotel AG is not liable for the products and services of the cooperation partners.
7. Familotel AG operates strictly in accordance with the provisions of the Federal Data Protection Act.
![Upholstery and decoration at the Alphotel family hotel](/static_processed/edba900c952e260be3dac1e8c3a9c55a/upholstery-and-decoration-at-the-alphotel-family-hotel.jpg?{"image":"https://api.alphotel.at/static/images/deko/deko3.jpg","edits":{"resize":{"width":1301,"height":991,"fit":"cover"}}})
![The Familotel Happy Card](/static_processed/19f9ea1506f65399ba20470132b6df96/the-familotel-happy-card.png?{"image":"https://api.alphotel.at/static/images/logos/familotel-happy-card.png","edits":{"resize":{"width":1680,"height":800,"fit":"inside"}}})
