Tisch in der Lounge im Alphotel
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Current cancellation conditions during corona time

A stay can be canceled free of charge up to 1 day before arrival for the following reasons:

The Kleinwalsertal holiday region cannot be reached due to the border being closed.
The Kleinwalsertal holiday region is classified as a risk area and
It is not possible to travel to and from the Kleinwalsertal without a state quarantine order of at least 3 nights. This quarantine ordinance must be issued by the respective state for the entire population of this state.
Exit restrictions exclusively for unvaccinated persons do not entitle to free cancellation.

We would like to point out that the community Mittelberg = the Kleinwalsertal holiday region has had a special status since summer 2020 due to its special geographical position at the RKI Germany and the corresponding authorities in the Netherlands and Switzerland. This means that a risk classification of Austria or the federal state of Vorarlberg may not be valid for the Kleinwalsertal. Also, for entry to Kleinwalsertal there are no registration (pre-travel clearance) or testing obligations.

A tightening of the measures on site, such as the obligation to wear masks, renewed distance regulation, capacity limitation or changes to access authorizations (2-3G rules) does not entitle you to cancel free of charge.
For a deposit that has already been paid, we will issue a voucher that does not expire and can be redeemed at any time for a later stay. Upon request, we will also refund the deposit.

Winter and summer 2022 - bookings with an arrival till November 30th, 2022

  • Cancellation of your booking up to 7 days before arrival in writin form:
    Your cancellation is free of charge, any advance payments already made will be refunded 100%.
  • Cancellation of your booking less than 7 days before arrival in writing form or travel interruption on site:
    We charge 90% of the offered price

Regular cancellation conditions for Winter 2022/2021 and Summer 2023 starting with arrival after December 1th, 2022:

According to the ÖHVB, the following fees will be charged from the total amount by cacellation ( must be done written):

3 months to 1 month before arrival 40%,
1 month to 1 week before arrival 70%,
in the last week or if you interrupe your stay on site, 90%.

 Recommendation of travel cancellation or travel interruption insurance:
Not just a personal quarantine order or to cover Covid-19 illness, but also for all other reasons for cancellation, we recommend taking out travel cancellation insurance.
Traveling with children in particular harbors a certain degree of uncertainty. For more security, please check the exact insurance benefits of your selected insurance based on your individual claims.

The Allianz hotel cancellation insurance recommended by us has now also included the risk of a personal quarantine order or Covid-19 illness since June 2021.

If you travel to a region for which the Federal Foreign Office has issued a travel warning or for which an entry ban applies, the insurance is usually overridden. In the event of a travel advice, the insurance is still in effect.

If you have a year-round travel cancellation insurance (e.g. via your credit card), please check whether this includes Covid-19 events.
In addition, a deposit may be required on the applicable credit card to activate the insurance. In this case, please contact us, as we currently do not require any down payments.