Tisch in der Lounge im Alphotel
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Current cancellation conditions during corona time

A stay can be canceled free of charge up to 1 day before arrival for the following reasons:

The Kleinwalsertal holiday region cannot be reached due to the border being closed.
The Kleinwalsertal holiday region is classified as a risk area and
It is not possible to travel to and from the Kleinwalsertal without a state quarantine order of at least 3 nights. This quarantine ordinance must be issued by the respective state for the entire population Th
Exit restrictions exclusively for unvaccinated persons do not entitle to free cancellation.

We would like to point out that the community Mittelberg = the Kleinwalsertal holiday region has had a special status since summer 2020 due to its special geographical position at the RKI Germany and the corresponding authorities in the Netherlands and Switzerland. This means that a risk classification of Austria or the federal state of Vorarlberg may not be valid for the Kleinwalsertal.

A tightening of the measures on site, such as mask requirement, renewed distance regulation or capacity limitation. possibly due to the 3-tier plan valid in Austria, does not entitle you to free cancellation.
For a deposit that has already been paid, we will issue a voucher that does not expire and can be redeemed at any time for a later stay. Upon request, we will also refund the deposit.

Recommendation to guests who are currently unable to proof the 2G status:
Unfortunately we are not allowed to accommodate you Due to the latest restrictions of the Austrian state. How long this step 4 measurements of the Austrian 5-step-plan will apply is currently not foreseeable, but certainly beyond beginning of 2022.
We therefore recommend that you cancel already booked holidays iduring the free cancellation period. In the case of cancellation 4 weeks or less before arrival, our cancellation conditions apply and free cancellations are no longer possible.

For a deposit that has already been paid, we will create a voucher that does not expire and can be redeemed at any time for a later stay. On request, we will also refund the deposit.

Winter 2021/2022 - bookings with an arrival between December 16th, 2021 till April 30th, 2022

  • Cancellation of your booking up to 1 month before arrival in writing or travel interruption on site:
    Your cancellation is free of charge, any advance payments already made will be refunded 100%.
  • Cancellation of your booking up to 7 days before arrival in writin or travel interruption on site:
    We charge 70% of the offered price
  • Cancellation of your booking less than 7 days before arrival in writing or travel interruption on site:
    We charge 90% of the offered price

Regular cancellation conditions for Summer 2022 starting with arrival May 1th.:

In the event of a written cancellation, according to the ÖHVB, the following fees will be charged from the total amount:

3 months to 1 month before arrival 40%,
1 month to 1 week before arrival 70%,
in the last week 90%.

 Recommendation of travel cancellation or travel interruption insurance:
Not just a personal quarantine order or to cover Covid-19 illness, but also for all other reasons for cancellation, we recommend taking out travel cancellation insurance.
Traveling with children in particular harbors a certain degree of uncertainty. For more security, please check the exact insurance benefits of your selected insurance based on your individual claims.

The Allianz hotel cancellation insurance recommended by us has now also included the risk of a personal quarantine order or Covid-19 illness since June 2021.

If you travel to a region for which the Federal Foreign Office has issued a travel warning or for which an entry ban applies, the insurance is usually overridden. In the event of a travel advice, the insurance is still in effect.